Terms & Conditions
CONDITIONS OF USE
Welcome to our online store! catering nation online and its associates provide their services to you subject to the following conditions. If you visit or shop within this website or premises, you accept these conditions. Please read them carefully.
ELECTRONIC COMMUNICATIONS
When you visit Catering Nation Online or send e-mails to us, you are communicating with us electronically. You can visit the shop based in 14 Balfour Rd, Glenlily, Cape Town. You consent to receive communications from us electronically.
We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of catering nation online or its content suppliers and protected by international & South African copyright laws. The compilation of all content on this site is the exclusive property of Catering Nation Online, with copyright authorship for this collection by Catering Shop Online, and protected by international copyright laws.
TRADE MARKS
The trademarks and trade dress of Catering Nation Online are protected and may not be used with any product or service that doesn’t belong to Catering Nation Online. Any use that could mislead customers or negatively affect the reputation of Catering Nation Online is strictly prohibited. Trademarks appearing on this site that are not owned by Catering Nation Online or its affiliates remain the property of their respective owners. These owners may not be associated with, connected to, or endorsed by Catering Nation Online or its subsidiaries.
LICENSE AND SITE ACCESS
Catering Nation Online grants you a limited, non-exclusive, non-transferable, and revocable license to access and make personal use of this website. Except with written permission from Catering Nation Online, you may not download (other than standard page caching), modify, reproduce, distribute, or otherwise exploit any part of the site or its content.
This license does not permit:
Any resale or commercial use of the website or its content;
The collection or use of product listings, descriptions, or prices;
Any derivative use of site materials;
Copying account information for another merchant; or
The use of data mining, robots, or similar tools.
No part of this website may be copied, sold, resold, or used for commercial purposes without written consent from Catering Nation Online. You may not frame or use framing techniques to enclose any trademarks, logos, or proprietary information without prior authorization. The use of meta tags or hidden text containing the name or trademarks of Catering Nation Online is also prohibited.
Unauthorized use terminates the license granted. You may create a limited, revocable link to the homepage, provided it does not misrepresent or disparage Catering Nation Online. Use of any logo or trademark as part of such a link requires prior written consent.
YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Catering Nation Online and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
USER CONTENT & SUBMISSIONS
Visitors may post reviews, comments, or other content and submit ideas or suggestions, provided the material is lawful and appropriate. Content must not be illegal, obscene, threatening, defamatory, invasive of privacy, infringe intellectual property rights, or otherwise harm others. It must also not contain viruses, political campaigns, commercial solicitations, chain letters, or spam of any kind.
You may not use a false email address, impersonate another person, or mislead others about the origin of your submission. Catering Nation Online reserves the right, but is not obligated, to monitor, edit, or remove any content at its discretion.
By submitting content, you grant Catering Nation Online a non-exclusive, royalty-free, perpetual, irrevocable, and sublicensable license to use, reproduce, modify, publish, and display such content in any media worldwide. You also grant permission to use the name you provide in connection with your submission.
You confirm that you own or control all rights to the content you post, that it is accurate, and that it does not violate these Terms. You agree to indemnify Catering Nation Online for any claims resulting from the content you provide. Catering Nation Online is not responsible for user-generated content posted by you or others.
RISK OF LOSS
All purchases from Catering Nation Online are fulfilled under a shipment contract. This means that ownership and risk of loss transfer to you once the order has been handed over to the carrier for delivery.
PRODUCT DESCRIPTIONS
Catering Nation Online and its associates attempt to be as accurate as possible. However, Catering Nation Online does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Catering Nation Online itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY Catering Nation Online ON AN “AS IS” AND “AS AVAILABLE” BASIS. Catering Nation Online MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Catering Nation Online DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Catering Nation Online DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Catering Nation Online ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Catering Nation Online WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
APPLICABLE LAW
By visiting Catering Nation Online, you agree that the laws of the state of South Africa, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Catering Nation Online or its associates.
DISPUTES
Any dispute relating in any way to your visit to Catering Nation Online or to products you purchase through Catering Nation Online shall be submitted to confidential arbitration in South Africa, except that, to the extent you have in any manner violated or threatened to violate Catering Nation Online intellectual property rights, Catering Nation Online may seek in-junctive or other appropriate relief in any state or federal court in the state of South Africa, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the South African Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES & MODIFICATION
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Catering Nation Online. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
QUESTIONS:
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link in the side menu. Or you can email us at: info@cateringnationonline.co.za
WARRANTY
- Please note that this is a bring in warranty which requires the product/equipment/appliance to be brought back to the store at which it was purchased. Please contact our repairs department to log the fault prior to bringing in the equipment. Repair or replacement of any part of the product, found by the company to be defective, shall be at the discretion of the company. The company reserves the right to affect such repairs/service through any of its Authorised Repair/service Agents. Any repair work authorised by the supplier and or the company my take up to 5 business days from the date the initial complaint is lodged. The cost of such a repair shall be borne by the company in full.
- This warranty excludes defects caused to the product/equipment/appliance arising from the failure to adhere to the instructions given in the user manual/booklet and/or affixed to the product/equipment/appliance, incorrect voltages or faults in the electrical power systems, power surges, damage caused by lightening, fire, flood, war, civil disturbance, faults industrial action, acts of God, misuse or abuse of the product/equipment/appliances, use of the product/equipment/appliance for a purpose other than that for which it was designed or any other cause beyond the product/equipment/appliance for a purpose other than that for which it was designed or any other cause beyond the reasonable control of company. Tis will be determined by the company’s certified technical assessment of the product.
- It is an expressed condition of this warranty that the purchaser takes due care and attention in the use and maintenance of the products/equipment/appliance by servicing the equipment every 6 months or on a regular basis dependent on the usage of the equipment.
- The warranty does not apply to and excludes fuses, style, external plugs, cables, plastic parts, rubbers, glass parts and all movable parts, gas replacements, bearings, gears, cogs, chains, bulbs, elements, blades, belts, brushes &/or wear and tear components.
- Where a repair service is requested under the warranty and no fault or defect is found by the company or the authorised repair/service agent, all such costs incurred shall be borne by the purchaser for the nuisance call.
- Repairs affected, or parts replaced in terms of the warranty will be subjected to the warranty only for the duration of the balance of the original warranty period relating to the product/equipment/appliances.
- There is no warranty on smalls/utilities/non-electrical articles unless something is obviously defective and is returned within 7 days from purchases.
- This warranty is not applicable to second hand and/or used products/equipment/appliances.
- All refrigeration equipment manufactured with refrigeration components i.e. fridges, display fridges, freezers, cold, freezer room, ice making machine, etc. must be serviced quarterly by our authorised repairs/service agents for the duration of the warranty period. The cost of the service will be borne by the customer, your contact details will be supplied to authorised repair/service agents who will contact you regarding servicing of your refrigeration equipment. Failure to timeously service the refrigeration equipment will render the warranty null and void. For all complaints/malfunctions, proof of service must be provided.
- The invoice will serve as proof of purchase. For the purpose of repair service, it will be essential to produce the invoice to validate the warranty. Failure to do so will render the purchaser liable for all repair service cost.
Returns Policy
- NO REFUNDS ALLOWED
- 15% Handling fee will be charged on any payments done back to clients.
- All products/equipment/appliances returned after 7 days used, without its original packaging, will be considered second hand and may be bought back at the company’s discretion.
- Please note for Tables, we do not offer refunds or exchanges if it does not fit, please make sure you are buying the correct size.
Collections Policy
- All collections must be made within 14 days of purchasing the product. All goods not collected within the 14-day period will be charged a storage fee of 1% of the price uncollected products per day of non-collection after the 14 day period.